Unify Support Center

Support Center

Setting FTP Info

Last Updated: Mar 09, 2012 11:01AM CST

If you are experiencing permissions errors, or you want to use Unify’s auto-update feature, you will need to enter the FTP information for your server. If you have admin access, go to the “dashboard” or “settings” and click the “FTP Info” tab.

Enter the following information:

  • FTP server. Ex: "yoursite.com" or "localhost"
  • FTP username
  • FTP password
  • The path to the root of your site. This is relative to your FTP user. Ex: "domains/yoursite.com/html/", "public_html", or simply "/"

Unify will write this information to an unreadable PHP file on your server. Unit Interactive does not hold on to or save this information at all. It stays with you.

Finding your domain root through your FTP client

When you log on to your FTP, and browse to the site files, what is the path that you take. In Filezilla, for example, you can find this under “Remote Site”, and on many FTP clients you can find it at the top of the file browser. This should be your path. For some hosts, this path may be as simple as “public_html/” or “/”. You may want to try either of these as well.

If this still does not work, you will need to contact your host to find out your domain path. When you have correctly entered your FTP information, you will see a green “success” bar.
 

FTP not enabled for PHP

If you are trying to save your FTP info and get no response, you may not have FTP enabled for PHP on your server. It is rare that this could happen, but you do want to make sure that it is enabled. It helps work around many permissions issues that servers could have.

Download the attached file, and add your FTP information in it. It is a quick test to see if FTP is enabled.

Attachments
unify@unitinteractive.com
http://assets0.desk.com/
false
unifysupport
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